Communication is the most crucial skill in life. We spend most of our waking hours communicating be it verbal or non-verbal. Communication is a significant aspect of every relationship. The success of any relationship is it a professional or personal one depends upon how you communicate. If a parent fails to keep the communication alive with their offspring, it will lead to a strained relationship between them.
At a professional level, lack of proper communication might lead to poor performance as well as there are chances of hostility amongst the team members which would have an unfavorable effect on the overall culture of the organization.

The key to effective communication is a one-on-one relationship. Communication is deemed to be effective when there are trust and confidence between both the parties involved. To build this trust and confidence in one another, they have to develop an excellent interpersonal relationship by spending time with each other like a chat with a client, lunch with a business associate, one on one discussions with a team member/s, etc.

This would encourage having a unified and harmonious relationship as the attention is entirely focussed upon that person, upon their interests, concerns, needs, etc. Making a conscious effort to know the client or a person gives out the sign that they are important to you and your business hence building the trust and confidence in you. Effective communication is built on the cement of trust and trust is based on trustworthiness.

One of the reasons why communication becomes ineffective is that we do not listen to understand. We listen to reply. The communication should be two ways wherein you understand both the content and intent of the person communicating. One must listen to the communication with an open mind and try to accept the fact that what they are saying is different from what you believe in or stand for and also keep in mind that from their point of view they are right in what they want to communicate to us.

For understanding, another person’s point of view one has to have an attitude of empathy. Empathic listening enables us to be in their shoes and understand what exactly they are trying to convey without getting overpowered by your views and opinion about the subject.

While listening one has to make sure that you give your undivided attention to the speaker and let them share it with you and resist the temptation of sharing your similar experience as it is disrespectful to the other person. It is not necessary that you have to agree to what you are listening, but it is essential that you understand from where the speaker is coming from. Listening doesn’t mean agreeing!!

Effective communication is a two-way street, i.e. it is how we send our message across and how we receive the message from the speaker. So in order to have effective communication, you have to work on both. It is important to understand the real intention and the emotions behind what the speaker is saying to be effective in communicating with people.