Speed, efficiency and accuracy is everything in today’s tech-driven economy. Deals are sold at the click of a button, therefore making every touch point of interaction with the client critical right from the first call is essential. The only way to sustain your client’s attention is to draw attention towards what matters most and provides value to them.
How do you ensure your call is going to drive value to both you and your client?
Continue reading
When it comes to sales the end in mind in most cases is to close a sale and/or gain customers. This can only be accomplished when the client’s decisions are synchronized with the decisions that you are looking at wanting them to make.
How do you make an impact on a prospective client’s decision?
Continue reading
Most organizations consider customer service as a value. They’ll tell you it’s important to them to treat their customers well. But how do they know what their customers are thinking, how do they accurately and reliably measure how they are doing?
Continue reading
Most organizations have no clue of the enormous cost of low trust, and because most executives have no means of measuring its bottom-line impact, they have little motivation to seriously address it. To compound the problem, many employees feel like helpless victims of the problems in their organizations and see no clear way to influence their leaders. Learn specific, powerful things you can do that will profoundly impact the level of trust in your relationships, your team, your family, and your organization.
Continue reading
I used to work with a woman who loved to make lists. She created endless pages of everything that needed to be done, and more pages of things she and her team were working on.
Continue reading
In a recent client meeting I received this comment
“I’m not sure why my company hired you, I’m really good at setting goals and I really don’t think I need any help.”
My client, Jeff was partially correct. He regularly set goals for himself and for his team. Unfortunately, he seldom achieved them – a characteristic that had led his company to suspect he was not be the leader they needed. Hiring me was a final attempt to help him.
Continue reading
If you are personally disengaged, diagnose why. Think about yourself as a whole person—body, mind, heart, spirit.